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Security Policy (Secure online hotel accommodation booking)

hotelsphuket.travel (owned and operated by Better Bookings Asia) regards the privacy and security of our customer's information as an important component of our service and therefore offer the use of a secure server for payment transactions.

We do need to stress the importance never to use e-mail, or communication platforms such as Skype to send us or anyone else your credit card details. We will also never request your credit card details neither by e-mail or Skype, and nor by telephone. Always only use our secure payment facility for this purpose. When you request a quotation from us you will be asked to provide low risk information such as name and contact details.

Only when we have confirmed your reservation will credit card information be requested. For this we will provide a secure payment page. Better Bookings Asia uses the payment gateway platform of 2c2p, a respected international online payment processing service provider which offers the latest 128 bit data encryption SSL (Secure Socket Layer) online security technology. Rest assured, your information and credit card details are as safe as it can be with us.

Refund Policy

In case of refunds to our clients, funds will only be deposited back into the account from where it was paid. At no time will we pay funds received from one account into a different account in the event that we should have to refund you for whatever reason. The refund process may take anything from 14 to 21 days. This process is important to protect both us and our clients. Please refer to each hotel's individual cancellation policy.

Third Party Disclosure

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our business or web site, or as required by law. Except for the above we will at no instance whatsoever make your personal information available to any 3rd party.

Changes to our Privacy Policy

This policy may be revised over time as new features are added to the web site. Please check this site page for information about revisions to our privacy policy.

With whom this site shares the information it gathers / tracks

hotelsphuket.travel share aggregate statistics about our customer's traffic patterns and reservations with our suppliers and partners, but these statistics do not include any personally identifying information.

Cookies

We use cookies to remember what you've done since arriving on our site. In technical jargon, cookies allow us to create a "session" for you that helps us remember information such as what hotel etc you prefer. Cookies are small pieces of information stored on your computer's hard disk and echoed back to us when you access our site. They're standard industry practice and many web sites, including ours, will not work well without them. Most browsers are initially set to accept cookies but if you prefer, you can set yours to refuse cookies.

How to Contact Us

hotelsphuket.travel is committed to protecting your privacy. We do not and will not sell or rent your personal information to anyone. If you have any questions about this privacy statement, or would like more information about our company, you can contact us by clicking the contact us button at the top of this page. For an even faster response you can chat with us live by clicking the Skype icon or live chat icon at the bottom of each web page.